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regional manager south region

- This job is no longer accepting applications -

the opportunity

To take overall responsibility for all housekeeping activities to ensure that esa apartments in the relevant region are cleaned and serviced to the esa agreed standards. This will be achieved through close management of the Housekeeping team. The role will require a hands-on approach and will be both field (80%) and office based (20%). Staff management and staff training, to ensure consistency of apartment housekeeping standards, will be the emphasis of this role.

The housekeeping team is vital to keep the cleanliness and the standards of our portfolio.

Typically, guests are international employees (perhaps with their families) who come to work in the UK for several weeks or months and who may have different levels of familiarity with life in the UK.

The job holder will be required to ensure that the cleanliness and brand standards are maintained at all times during the weekly services and at the times that the apartment is vacated and cleaned ready for the next guest and carry out monthly audits in all the apartments to monitor those standards.

The role will require time spent at all the apartments in the location and from time to time support will be required in any other areas within reasonable distance. As part of the role, the job holder will also be responsible to supervise the housekeeping team and support them on a daily basis.

key tasks and skills

1. management of the housekeeping department

  • management of major housekeeping suppliers; raising purchase orders, arranging prepayment and delivery, liaising with suppliers where necessary, sign off invoices, checking and comparing costs, contract review at renewal stage
  • ensure that Appliance Audit data is logged and submitted by supervisors as required
  • ensure housekeeping storage facilities are kept clean and tidy at all times through spot checks; take the lead of sourcing new housekeeping storage facilities where required
  • ensure all supervisors conduct accurate linen audits to ensure that they have adequate laundry levels e.g. minimum of 3 days supply available; attend stocktakes as required to validate supplier stock reports especially in growth areas
  • ensure supervisors are correctly planning daily housekeeping tasks such as Welcome Packs and additional items requested by guests in advance, to ensure maximum efficiency of the team
  • ensure housekeeping schedules are correctly shown at Matrix
  • review the master schedule for apartment servicing according to category weighting as new apartments come on line or leave the portfolio, to ensure workload is fairly distributed across the team
  • ensure daily schedules are promptly distributed in any area where no supervisor is present

2. housekeeping standards monitoring and reporting

  • ensure that all apartments are checked after turnaround and before guest check-in
  • complete online Quality Audits at turnaround and investigate where Housekeeping standards issues drop below the acceptable threshold - aim to check at least 3 apartments per day
  • develop and maintain an online Housekeeping Quality Standards Audit for use by all Housekeeping Supervisors for their own areas at every turnaround - aim for supervisors to check each of their apartments once a month
  • liaise closely with Guest Services at all times on matters arising

3. staff management

  • develop all members of the housekeeping team to include: recruiting new housekeeping personnel and inducting, training, reviewing and appraising direct reports
  • ensure the wellbeing of staff
  • work closely with the Housekeeping Supervisors to ensure that they are carrying out all duties efficiently and effectively, taking appropriate action if not
  • ensure all members of the housekeeping team are appropriately dressed at all times in their uniform (clean and ironed esa polo shirt, black trousers, black enclosed shoes); oversee central ordering of new/replacement uniform as required
  • ensure that members of the housekeeping team behave appropriately in a professional manner with clients, guests and colleagues
  • ensure supervisors are efficiently managing housekeeping absence (including holiday and sickness): where necessary, ensuring Housekeeping Response or agency staff are available to cover
  • ensure supervisors are adhering to current procedures for apartment security, including immediate alerts to Central Operations if guest keys are found to be missing after checkout
  • monitor monthly expenditure on company credit cards to ensure consistency and best value
  • arrange regular staff meetings and communicate esa policy as required
  • deal with all housekeeping staff matters appropriately, liaising with head office departments as necessary (i.e. human resources, finance)

4. housekeeping team recruitment

  • in liaison with the Guest Relations and Operations Director, continue to evaluate the resourcing requirement across all areas of the housekeeping team within budget
  • ensure that for predictable staff losses or when new locations are set up, the recruitment campaign for new housekeeping staff is started in good time
  • work with HR to attract the best candidates for the new roles and ensure the smooth running of the recruitment process according to the agreed HR Recruitment Process

5. housekeeping team training

  • work with HR to ensure that all new members of the team have an induction plan from the first day of employment
  • provide on the job Matric and Housekeeping Audit training (at induction and with ongoing developments) for Housekeeping Supervisors so they can gain the most benefits from remote access to Matrix
  • ensure that all members of the housekeeping team are fully trained to deliver the esa standard of housekeeping, with an emphasis on best value
  • maintain the training manual for all housekeeping staff, championing best practice and to reflect new policies and procedures as they are developed
  • provide training to housekeeping team on all Health and Safety matters
  • co-ordinate training/support wanting to achieve NVQ level 2 status

6. budget control

  • provide management information on maintenance activities as required
  • closely manage the allocated Maintenance budget, keeping spend as forecast and within budget; continually review for cost-saving opportunities
  • provide Guest Relations and Operations Director with timely Maintenance budget data as required throughout the budget cycle

7. health and safety management

  • ensure adherence to Health and Safety regulations at all times, including but not limited to manual handling and COSHH
  • ensure COSHH information sheets are in each apartment and are accurate and available; inform the Guest Relations and Operations Director of updates required
  • this role may require lone working from time to time. As such the post holder must personally ensure that they are familiar with and follow lone working policies and procedures at all times. They must also ensure that all housekeeping staff in their command do so.
  • ensure the implementation of the Health and Safety policy and train all housekeeping staff in their command on this

8. supplier management

  • monitor stock control of cleaning products across all esa locations to ensure sufficient stock is maintained but also achieving minimal stock in hand
  • oversee re-ordering and efficient distribution of centralised stock as required from preferred supplier(s) to ensure that costs are kept to a minimum
  • standardise stock of cleaning products at all esa's locations to enable management of costs of materials

9. process improvement

  • review, evaluate and update housekeeping and operational processes to ensure continuous improvement and the highest quality standards including housekeeping quality audits and stock control processes
  • seek continual improvement of the relevant areas within Matrix, in terms of housekeeping data capture and reporting, appliance inventories and apartments standards data

10. general

  • escalate logistical issues impacting housekeeping, with relevant department heads and cascade feedback
  • represent housekeeping, providing input to management meetings as required
  • attend regular review meetings with the Guest Relations and Operations Director and hold monthly meetings with the Housekeeping Supervisors to ensure best practice ideas are shared
  • considerable travel to all esa locations in the defined area is expected to ensure the housekeeping department is run as effectively and efficiently at all times whilst maintaining esa standards

you will have

  • a minimum of four years experience in a similar position from within the hotel/serviced apartment industry
  • strong managerial skills with the ability to manage day-today employee queries along with more complex performance issues should they arise
  • excellent attention to detail is essential
  • be flexible, motivated and be able to work individually as well as being a team player
  • be able to demonstrate strong organisational skills
  • proven ability to train and coach a large team
  • excellent IT skills including Word and Excel
  • exceptional interpersonal skills with good verbal and written communications skills
  • must be well presented and comfortable being the "face of esa" when meeting clients

flexibility statement

The fast moving nature of the company's business also means that you may, from time to time, be asked to perform roles outside your original job description. This allows the company to utilise its people in the best possible way at all times and to help employees make their contribution to a changing environment.


South Region

A full job description will be available on application.